Shipping Policy

1. Shipping Coverage

At ivorialune (hereinafter referred to as “I”), I currently offer shipping to eligible delivery addresses within the United States. Orders can be shipped to locations where my available shipping services operate and where the carrier can complete delivery.

At this time, I only accept orders for delivery within the United States. International shipping is not currently available. Delivery availability may depend on the destination address, carrier service coverage, and any applicable shipping restrictions.

2. Shipping Rates and Order Total

I provide clear shipping rates so you can review the expected delivery charges before completing your purchase.

Orders with a merchandise subtotal of $80.00 or more qualify for free standard shipping.
Orders with a merchandise subtotal below $80.00 are charged a flat standard shipping fee of $9.99.

The free shipping threshold is calculated using the merchandise subtotal before applicable taxes and shipping charges, unless otherwise stated at checkout. Product prices and shipping fees are displayed in U.S. dollars.

Any applicable sales taxes and other charges will be calculated and displayed during checkout before you submit your order. The final order total, including applicable shipping fees and taxes, will be shown for your review before payment is completed.

3. Customer Service Hours and Order Cutoff

My customer service hours are Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time (ET), excluding observed holidays.

Orders placed outside these hours, on weekends, or on observed holidays may be reviewed on the next business day. Order submission time does not guarantee same-day processing or shipment.

If you need assistance with an order or wish to request a change before fulfillment begins, please contact me as soon as possible during customer service hours. All requests are subject to the current status of the order.

4. Order Processing Time

Please allow 1–3 business days for order processing before shipment. Processing may include payment verification, order review, item preparation, packaging, and shipment arrangements.

Processing time is separate from transit time. Saturdays, Sundays, and observed holidays are not included in the standard business-day estimate.

Most orders are prepared within the stated timeframe. However, additional processing time may occasionally be required due to order verification, product availability, unusually high order volume, or other fulfillment circumstances. If a significant delay becomes apparent, I will provide an update when appropriate.

5. Estimated Shipping and Delivery Time

After an order has been dispatched, estimated transit time is generally 5–10 business days.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may vary depending on the destination, carrier operations, weather conditions, seasonal demand, transportation disruptions, and other circumstances outside my reasonable control.

If your shipment appears to be delayed beyond the estimated timeframe, please contact me with your order number and available tracking information so I can help review the shipment status.

6. Shipping Carriers and Delivery Services

I select an appropriate shipping service based on the destination, package size, delivery requirements, and available carrier options. Depending on the shipment, the carrier may include UPS, FedEx, or another suitable delivery provider.

The carrier may vary by order. Available carrier details and tracking information will be provided after dispatch when they become available.

Delivery services and estimated arrival times may differ according to the destination and the service selected for the shipment. Any specific delivery arrangements confirmed during checkout or separately agreed upon will be considered when reviewing a shipping inquiry.

7. Order Confirmation and Tracking Information

After your order is submitted, I will send an order confirmation email to the email address provided at checkout. The confirmation will include the relevant order details and order number.

Shipping confirmation and tracking information will be provided when available, generally after the order has been dispatched. You can also visit the “Order Tracking” page on my website and follow the instructions displayed there to check your shipment status.

Tracking updates may not appear immediately after dispatch because carriers may require additional time to scan and register a package. If your tracking information remains unavailable or does not appear to reflect the shipment's progress, please contact me with your order number.

I will review the information available to me and assist with the next steps where possible.

8. Address Changes, Order Cancellations, and Delivery Problems
8.1 Address Changes and Order Cancellations

If you need to correct your shipping address, update delivery details, or request an order cancellation, please contact me as soon as possible after placing your order.

I will review the fulfillment status to determine whether the requested change or cancellation can still be accommodated. Requests may be possible before an order enters fulfillment or shipment preparation. Once an order has been packed, transferred to a carrier, or otherwise progressed beyond the point where changes can be made, cancellation or address modification may no longer be available.

A request is not considered completed until I confirm the outcome. If the order has already shipped, I will explain any available options based on the carrier's procedures and the shipment status.

Any applicable cancellation, return, or refund request will be handled in accordance with my applicable store policies and the consumer rights that apply to the purchase.

8.2 Accurate Shipping Information

Please provide a complete and accurate delivery address, including the street address, apartment or unit number where applicable, city, state, and ZIP code. Please also provide a valid contact number when requested.

Incomplete or incorrect address information may result in delivery delays, unsuccessful delivery attempts, or a package being returned to the sender.

If you notice an address error after placing an order, contact me promptly. I will determine whether the information can still be corrected before dispatch or whether another solution may be available.

If additional shipping arrangements or charges arise because of an incorrect or incomplete address, I will review the circumstances and communicate any applicable options or costs before proceeding where practicable.

8.3 Damaged, Missing, or Undelivered Packages

If your package arrives visibly damaged, an item is missing, or the tracking status indicates delivery but you cannot locate the package, please contact me so I can investigate.

Please provide your order number, a description of the problem, relevant tracking details, and clear photographs of the outer packaging and affected items when applicable. For a package marked as delivered but not received, please also check any designated delivery location or with other household members where appropriate.

I will review the available order and carrier information and explain the next steps. Additional details may be requested if needed to assess the issue.

Where a shipment is confirmed to be lost, damaged, or incorrectly delivered, I will work with you to determine an appropriate resolution based on the circumstances and applicable consumer rights.

9. Inspecting Your Order Upon Arrival

When your order arrives, please inspect the external packaging and the items inside as soon as reasonably possible.

If you notice visible shipping damage, take photographs of the packaging and affected items before disposing of the materials, where practical. Retaining the original packaging may assist with a carrier inquiry or damage assessment.

If an item is damaged, defective, incorrect, or missing, contact me with your order number and a description of the issue. I will review your request and explain the available resolution options.

Reporting a delivery issue promptly can help facilitate the review process. However, any applicable consumer rights or remedies will not be limited solely because you did not report an issue within a particular voluntary reporting period.

10. Shipping Delays and Circumstances Beyond My Control

Although I make reasonable efforts to meet the estimated delivery timeframe, delays may occur because of severe weather, carrier disruptions, transportation interruptions, peak-season demand, incorrect address information, or other circumstances affecting delivery.

If I become aware of a material delay affecting your order, I will provide relevant information when reasonably available. If your shipment is significantly delayed, please contact me so I can review its status and discuss the available options.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot lawfully be excluded or restricted.

11. Contact Information

For questions about shipping rates, order processing, tracking information, delivery delays, address changes, damaged packages, or missing shipments, please contact me using the information below.

Address: 1200 Holden Ave #155, Orlando, FL 32839, United States

Phone: +1 (407) 628-9143

Email: team@ivorialune.com

Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding observed holidays.

When contacting me about an existing order, please include your order number and the email address or phone number used at checkout. This information will help me locate your order and provide relevant assistance.