Contact Us
1. We're Here to Help
At ivorialune, I believe a comfortable home begins with a shopping experience that feels clear, reliable, and easy to navigate. Whether you have a question about a home furnishing, need help reviewing an order, or would like an update on a delivery, I welcome your message.
I aim to provide helpful, straightforward support so you can find the information you need before and after making a purchase. For the quickest assistance, please choose the contact method that works best for you and include any relevant order details when applicable.
2. Get in Touch
Email: team@ivorialune.com
Phone: +1 (407) 628-9143
Address: 1200 Holden Ave #155, Orlando, FL 32839, United States
Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time (EST)
You can contact me during the business hours listed above. Messages received outside these hours, on weekends, or during holidays will be reviewed as soon as practical during the next available business period.
3. What Can I Help You With?
Product Information
If you would like to know more about a product's dimensions, materials, appearance, or listed specifications, please include the product name or page link in your message. I will help clarify the information available so you can make a more informed purchasing decision.
Order Questions
For questions about an existing purchase, order confirmation, payment status, or order details, please provide your order number and the email address used at checkout. This information helps me locate the relevant purchase and review your request.
Shipping and Delivery
If you need assistance with shipping arrangements, tracking information, or a delayed package, please include your order number and any available tracking details. You can also review the Shipping Policy for information about processing times, estimated delivery periods, shipping fees, and delivery updates.
Returns, Exchanges, and Refunds
If you need to request a return or exchange, report a product concern, or ask about a refund, please explain the situation and provide your order number. Photographs may be helpful when reporting visible damage or an item that differs from your order. Please refer to the Return and Exchange Policy for applicable conditions and instructions.
Order Cancellations
If you need to cancel an order or correct an order detail, contact me as soon as possible. Requests are handled according to the current order status and the applicable cancellation conditions. Please consult the Order Cancellation Policy for further details.
4. How to Receive a More Helpful Response
To help me understand your question without unnecessary back-and-forth, please include a clear description of the issue and the information relevant to your request. For an existing order, the order number is particularly useful.
If your concern involves a product's condition, delivery damage, or an incorrect item, you may attach clear photographs that show the issue. Please avoid including payment card security codes or other unnecessary sensitive information in your message.
I aim to respond to complaints within 1–3 business days. Response times for other inquiries may vary depending on the nature of the question and the information needed to review it.
5. A Clear and Considerate Support Experience
I understand that questions can arise at different stages of an online purchase. I will review the information you provide, explain the available next steps, and communicate any relevant updates as clearly as possible.
If a request requires additional information or depends on the status of an order, I may contact you for clarification before proceeding. My goal is to help you understand your options and make the next step easier.
Thank you for taking the time to contact me. I appreciate the opportunity to assist with your home furnishing questions and shopping experience.
6. Contact Details at a Glance
Email: team@ivorialune.com
Phone: +1 (407) 628-9143
Mailing Address: 1200 Holden Ave #155, Orlando, FL 32839, United States
Support Hours: Monday through Friday, 9:00 AM to 6:00 PM EST